Office Assistant Certificate

Program Description

The Office Assistant certificate program prepares students for a career within a wide range of office environments. Students will develop essential office administration skills such as business communication, word processing, spreadsheets, keyboarding, calendar management, customer services and teamwork. Upon completion of this program, the graduate would be employable in an entry level position with basic skills and training to assist in various areas of administration in most offices.

Next intake: Mar. 15, 2021

Program Duration

12 Weeks

Location

Surrey

Courses

OAC100: Computer Basics and Keyboarding

Description

This course teaches students the basic computer skills including the major hardware components of a typical office computer system, and the function of a computer operating system. Students will master Windows topics such as the use of the start button, the taskbar, short cut icons, and Windows Explorer. Students will also gain a foundation of knowledge about the Internet, internet browsers, service providers, e-mail, and transfer protocol. Students will also improve their keyboarding speed and technique.

Duration

20 hours/1 week

Prerequisites

None

OAC110: Word Processing I

Description

This course introduces students to the software functions of Microsoft Word. Students will learn properly format documents such as letters and memoranda through Microsoft Word. Upon successful completion of this course, students will be able to create and manage documents; generate and modify tables and lists; as well as insert graphics.

Duration

20 hours/1 week

Prerequisites

None

OAC120: Microsoft Excel

Description

This course introduces students to identity spreadsheet terminology and concept. Students will get to learn about the basic feature on Microsoft Excel. Upon successful completion of this course, students will be able to create formulas and functions, use formatting features, and generate charts, graphs, and reports through Microsoft Excel.

Duration

60 hours/3 weeks

Prerequisites

None

OAC130: Business Communications

Description

This course teaches students how to compose business correspondence including letters, reports, memoranda, and emails. In addition, students will practice business writing skills, applying the mechanics of style, developing proofreading and editing skills, and using words effectively. They will apply effective verbal and non-verbal communication strategies to a variety of business situations. Students will also practice the career and interpersonal skills necessary for success in the workplace, such as conflict resolution and business etiquette.

Duration

60 hours

Prerequisites

Typing: 20 wpm, sufficient English language skills, including grammar

OAC140: Administration Procedures

Description

This course is designed to enhance the students’ organizational and critical thinking skills. Students will gain knowledge and practical experience on topics such as time management strategies, office communication, and techniques for maintaining an office’s professional image. They will also learn how to make travel arrangements for business, and how to prepare meeting minutes, conference notes, and official reports.

Duration

40 hours

Prerequisites

None

OAC150: Human Relations and Customer Service

Description

This course teaches the fundamentals of human relations and customer service. Students will be able to develop strong customer service skills by learning time management techniques; how to manage stress; and how to communicate effectively through the whole course.

Duration

20 hours/1 week

Prerequisites

None

WMI100: Job Readiness

Description

This course provides a comprehensive overview of the strategic job search process. Students will be able to clarify their career goals, write the resume and cover letter; develop interview skills, gain job search techniques, and show their strength and professionalism to the prospective employers by end of the course.

Duration

20 hours

Prerequisites

None

Admission Requirements

Education requirements:

  • High school diploma (or equivalent)
  • Or mature student status

English Language proficiency requirements:

  • Domestic Students: Grade 10 English or pass college English admission test
  • International Students: IELTS 6.0 proof (or equivalent) or pass college English admission test.

Employment Opportunities

Entry-level Jobs:
Office Assistant, Filing/Data Entry Clerk, Receptionist/Front Desk, Customer Services Support

Mid/Senior-Level Jobs:
Mid/Senior-Level Jobs: Administrative Assistant, Office Administrator, Executive Assistant

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