Hospitality Programs at WMI

Hospitality Management with optional Co-op

Program Description

The Hospitality Management diploma program teaches students the fundamentals of Hospitality Management and Business Administration. This program is in partnership with the American Hotel and Lodging Association (AHLA). The program focuses on teaching students the current practices and trends in today’s hospitality industry including managing front office operations, security and loss prevention management, leadership and management skills used in the hospitality industry, accounting used in hotels and restaurants, hospitality sales and marketing techniques, and the management of food and beverage operations. In addition, students will build a solid foundation of essential office administration skills such as business communications, word processing, spreadsheets and organizational behavior.

Want to learn more? Join us for an info session every Wednesday morning at 10:00 AM! Simply email infosurrey@maritimeed.com for an invitation.

Optional 28 Week Co-op

A work experience (co-op) is a very important addition to this program and will provide the students an opportunity to develop and practice the knowledge and skills learnt through the program.

Certification upon Successful Completion

  • Hospitality Management with Co-op Diploma from Western Maritime Institute
  • Course Certificates from AHLEI
  • 12-Course Hospitality Management Diploma from AHLEI
  • 8-Course Hospitality Operations Certificate from AHLEI
  • Serving It Right Certificate
  • BC FoodSafe Certificate

*Students must achieve 70% or higher on all the AHLEI core course exams to receive any applicable AHLEI certification.

Program Duration

42 Weeks (Plus an optional 28 week co-op)

Location

Surrey

Courses

HPM250: Supervision in the Hospitality Industry

Description

This course teaches the skills students need to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Duration

40 hours

Prerequisites

None

HPM281: Hospitality Facilities Management and Design

Description

This course teaches students how to handle today’s engineering and maintenance concerns. Hospitality Facilities Management and Design covers all major facility systems, including food service equipment and design. Non-engineers can learn how to understand and speak the language of suppliers and maintenance/engineering staff. Students will also learn techniques to reduce expenses and increase efficiency, and learn how the latest technology can streamline operations.

Duration

60 hours

Prerequisites

None

HPM304: Leadership and Management in the Hospitality Industry

Description

Leadership and Management in the Hospitality Industry teaches students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Students will learn quality management tools that will enhance guest service and increase profitability.

Duration

40 hours

Prerequisites

None

HPM333: Managing Front Office Operations

Description

This course teaches students how to manage front office operations to increase efficiency and help sales grow. Topics include revenue management and the latest technology applications. This course shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure your property’s goals are met.

Duration

60 hours

Prerequisites

None

HPM338: Managing Housekeeping Operations

Description

This course teaches students how to run efficient housekeeping operations. Students will learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining a quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Duration

40 hours

Prerequisites

None

HPM357: Managing Hospitality Human Resources

Description

Hospitality Human Resources teaches students how to manage the important human resources who provide services within a hospitality operation. Students will learn how to fulfill the requirements of employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Duration

60 hours

Prerequisites

None

HPM472: Hospitality Sales and Marketing

Description

Hospitality Sales and Marketing teaches students how to build a top-flight sales team with creative, successful sales and marketing programs that really work. Students will learn how to sell rooms and food and beverage services to business and leisure travelers, travel agents, and meeting planners. This course teaches students the marketing strategies that work, and how to apply them in today’s industry.

Duration

60 hours

Prerequisites

None

HPM468: Managing Technology in the Hospitality Industry

Description

Managing Technology in the Hospitality Industry provides a solid grounding in hospitality technology and the management of information systems. This course focuses on the applications for all functional areas, including reservations, rooms, food and beverage, sales and event management, and accounting. Students will learn the basics of purchasing, implementing, maintaining, and managing today’s information systems. This course also explores systems security and maintenance, e-commerce, and hospitality careers in information technology

Duration

40 hours

Prerequisites

None

HPM100: The Lodging and Food Service Industry

Description

The Lodging and Food Services Industry course is essential for new industry employees and for those who do not have broad-based industry experience. This course provides students the foundation needed to understand the hospitality industry and see how all departments work together. Both lodging and food service are explored. Students will also learn about the many career opportunities available in the industry. Serving It Right training will also be covered in this course.

Duration

60 hours

Prerequisites

None

HPM387: Security and Loss Prevention Management

Description

Security and Loss Prevention Management teaches students about the security issues and practices that affect the hospitality industry. Topics include the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSA requirements, and more.

Duration

60 hours

Learning Objectives

Upon successful completion of this course, students will have reliably demonstrated the ability to:

  • Explain the importance of a comprehensive approach to risk management and outline the business case for managing risk.
  • List hotel security requirements and discuss how lodging safety and security considerations have changed over the years.
  • Describe the American legal system and define basic legal terms.
  • Summarize the meaning of reasonable care, describe how a hotel’s duty to exercise reasonable care may not be delegated, and cite cases illustrating the reasonable care rule.
  • Explain the key issues in developing and setting up a security program, including liaison with law enforcement and security staffing.
  • Identify the elements of security training that are critical to an effective security program.
  • Explain how effective access control is achieved through surveillance and security patrols.
  • Identify slip, trip, and fall risks posed on hotel premises, and explain what hotels can do to minimize them.
  • Describe fire safety risks in hotels and the various measures and equipment hotels use to address these risks.
  • Explain safety risks and concerns pertaining to hotel water systems, including water potability, hot water temperatures
  • Discuss losses that affect all departments, including losses due to employee theft, and describe security considerations faced by the human resources department.
  • Discuss security issues within the engineering department and the rooms division.
  • Summarize the business case for employee safety.
  • Describe control procedures and physical protection for the accounting function.
  • Summarize hotel cashiering procedures and credit policies and procedures.
  • Describe the role of an emergency management plan.
  • Demonstrate knowledge of safety and security measures for responding appropriately to a variety of emergency situations, including bombs and bomb threats, fires, hurricanes and typhoons, tornadoes, floods, earthquakes, and tsunamis.
  • List and describe the types of coverage found in commercial package policies and in additional types of coverage available to lodging properties.

Prerequisites

None

HPM241: Management of Food and Beverage Operations

Description

Management of Food and Beverage Operations teaches students the foundation they need to make smart decisions in food and beverage operations. This course shows how to give guests the highest priority as all details of the food and beverage operation are planned, implemented, and evaluated. Students will learn how to build business through effective marketing strategies, how to satisfy the food-quality and nutritional demands of guests, and how to increase profits by maximizing service, productivity, and technology. BC FoodSafe training is also added to this course.

Duration

60 hours

Prerequisites

None

HPM261: Hotel and Restaurant Accounting

Description

This course helps students develop a solid understanding of hotel and restaurant accounting procedures, with a focus on the computerized accounting used in today’s hospitality industry. Students will learn about taxation of business income; the role of government agencies; and how to read and analyze financial statements.

Duration

60 hours

Prerequisites

None

OAC110: Word Processing I

Description

This course introduces students to the software functions of Microsoft Word. Students will learn properly format documents such as letters and memoranda through Microsoft Word. Upon successful completion of this course, students will be able to create and manage documents; generate and modify tables and lists; as well as insert graphics.

Duration

20 hours/1 week

Prerequisites

None

OAC120: Microsoft Excel

Description

This course introduces students to identity spreadsheet terminology and concept. Students will get to learn about the basic feature on Microsoft Excel. Upon successful completion of this course, students will be able to create formulas and functions, use formatting features, and generate charts, graphs, and reports through Microsoft Excel.

Duration

60 hours/3 weeks

Prerequisites

None

OAC130: Business Communications

Description

This course teaches students how to compose business correspondence including letters, reports, memoranda, and emails. In addition, students will practice business writing skills, applying the mechanics of style, developing proofreading and editing skills, and using words effectively. They will apply effective verbal and non-verbal communication strategies to a variety of business situations. Students will also practice the career and interpersonal skills necessary for success in the workplace, such as conflict resolution and business etiquette.

Duration

60 hours

Prerequisites

Typing: 20 wpm, sufficient English language skills, including grammar

BUS100: Organizational Behavior

Description

This course includes the technology skills to Office 365 for Business, including OneDrive, OneNote, and Microsoft Teams. Students will build up their skills and ability to problem solve using office technologies, including computers, printers/scanners, internet browsers, common cloud storage, and synchronization systems, and frequently used software applications. Students will learn how to troubleshoot basic computer problems, work in the cloud, craft efficient online search queries, customize and manage their internet browsers and bookmarks, make use of hotkeys and other shortcuts, and utilize productivity-boosting apps and plugins. Students will also establish and practice strong problem-solving strategies that they can use to investigate and solve future technology questions.

Duration

60 hours/3 weeks

Prerequisites

None

WMI100: Job Readiness

Description

This course provides a comprehensive overview of the strategic job search process. Students will be able to clarify their career goals, write the resume and cover letter; develop interview skills, gain job search techniques, and show their strength and professionalism to the prospective employers by end of the course.

Duration

20 hours

Prerequisites

None

Admission Requirements

Education requirements:

  • High school diploma (or equivalent)
  • Or mature student status

English Language proficiency requirements:

  • Domestic Students: Grade 10 English or pass college English admission test
  • International Students: IELTS 6.0 proof (or equivalent) or pass college English admission test.

Employment Opportunities

Entry-level Jobs:
Front Desk Associate, Hospitality Sales, Hospitality Marketing Assistant, Lodge Supervisor

Mid/Senior-Level Jobs:
Convention Services Manager, Front Desk Manager, Sales Manager, Housekeeping Manager

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