Hospitality Specialization

Description

This course teaches the skills students need to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.

Duration

40 hours

Prerequisites

None

Description

This course teaches students how to manage front office operations to increase efficiency and help sales grow. Topics include revenue management and the latest technology applications. This course shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure your property’s goals are met.

Duration

60 hours

Prerequisites

None

Description

This course teaches students how to run efficient housekeeping operations. Students will learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining a quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel.

Duration

40 hours

Prerequisites

None

Description

Managing Technology in the Hospitality Industry provides a solid grounding in hospitality technology and the management of information systems. This course focuses on the applications for all functional areas, including reservations, rooms, food and beverage, sales and event management, and accounting. Students will learn the basics of purchasing, implementing, maintaining, and managing today’s information systems. This course also explores systems security and maintenance, e-commerce, and hospitality careers in information technology

Duration

40 hours

Prerequisites

None

Description

Security and Loss Prevention Management teaches students about the security issues and practices that affect the hospitality industry. Topics include the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSA requirements, and more.

Duration

60 hours

Learning Objectives

Upon successful completion of this course, students will have reliably demonstrated the ability to:

• Explain the importance of a comprehensive approach to risk management and outline the business case for managing risk.
• List hotel security requirements and discuss how lodging safety and security considerations have changed over the years.
• Describe the American legal system and define basic legal terms.
• Summarize the meaning of reasonable care, describe how a hotel’s duty to exercise reasonable care may not be delegated, and cite cases illustrating the reasonable care rule.
• Explain the key issues in developing and setting up a security program, including liaison with law enforcement and security staffing.
• Identify the elements of security training that are critical to an effective security program.
• Explain how effective access control is achieved through surveillance and security patrols.
• Identify slip, trip, and fall risks posed on hotel premises, and explain what hotels can do to minimize them.
• Describe fire safety risks in hotels and the various measures and equipment hotels use to address these risks.
• Explain safety risks and concerns pertaining to hotel water systems, including water potability, hot water temperatures
• Discuss losses that affect all departments, including losses due to employee theft, and describe security considerations faced by the human resources department.
• Discuss security issues within the engineering department and the rooms division.
• Summarize the business case for employee safety.
• Describe control procedures and physical protection for the accounting function.
• Summarize hotel cashiering procedures and credit policies and procedures.
• Describe the role of an emergency management plan.
• Demonstrate knowledge of safety and security measures for responding appropriately to a variety of emergency situations, including bombs and bomb threats, fires, hurricanes and typhoons, tornadoes, floods, earthquakes, and tsunamis.
• List and describe the types of coverage found in commercial package policies and in additional types of coverage available to lodging properties.

Prerequisites

None

Description

This course provides a comprehensive overview of the strategic job search process. Students will be able to clarify their career goals, write the resume and cover letter; develop interview skills, gain job search techniques, and show their strength and professionalism to the prospective employers by end of the course.

Duration

20 hours

Prerequisites

None